Terms & Conditions

1. Introduction

Welcome to Health & Glow app and website. This app and website is owned and operated by Health & Glow Private Limited.

These Terms and Conditions (hereinafter "Terms of Use") along with the Privacy Policy, Shipping Policy, and Cancellation Refund and Return Policy (together "Policies") as modified or amended, will govern your use of the services and features of the app and/or website.

By using the app and/or website, you signify your agreement to the Terms of Use and the Policies, whether or not you have read the same.

Health & Glow Private Limited reserves the right to change the terms and conditions contained in the Terms of Use or the Policies from time to time and at any time, without notice and in its sole discretion. If Health & Glow Private Limited decides to change the Terms of Use or the Policies, Health & Glow Private Limited will post a new version of the Terms of Use and Policies on the app and/or website and update the date specified above. Any change or modification to the Terms of Use and the Policies will be effective from the date such Terms of Use and Policies are uploaded on the app and/or website. Your continued use of the app and/or website following the modifications to the Terms of Use and Policies constitutes your acceptance of the modified Terms of Use and Policies. For this reason, you should frequently review these Terms of Use and the Policies, including their dates, to understand the terms and conditions that app and/or websitely to the use of the app and/or website.

2. Eligibility

Only persons 'competent to contract' as provided in the Indian Contract Act, 1872 are eligible to use this app and/or website. However, parents or legal guardians may transact on behalf of minors i.e. persons below the age of 18 years. Health & Glow Private Limited reserves the right to prevent any person from using the app and/or website or both.

3. Your Account

"Your information" is defined as any information you provide to us in the registration, buying or listing process, in the feedback area through email or other feature of the app and/or website. Health & Glow Private Limited will only accept content from you if you are a valid user of the app and/or website.

You will be responsible for maintaining confidentiality of your account, password, and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password.

If you know or have reason to believe that the security of your account has been breached, you should contact us immediately at the 'Contact Information' provided below. If we have found a breach or suspected breach of the security of your account, we may require you to change your password, or suspend your account without any liability to Health & Glow Private Limited.

You agree that Your Information is true, accurate, current and complete. You undertake to maintain and promptly update such information, to keep it true, accurate, current, and complete. Failure to this, will entitle Health & Glow Private Limited to indefinitely suspend or terminate your membership and refuse access to the app and/or website.

You are solely responsible for all content that you upload, post, email or otherwise Transmit via our app and/or website.

We shall maintain your Information in accordance with our Privacy Policy.

4. License to use and Access

Subject to your compliance with these Terms of Use, we grant you a limited, non-exclusive, non-transferable, non-sub-licensable license to access, and make personal and non-commercial use of the app and/or website. All rights not expressly granted to you in these Terms of Use, are reserved and retained by the app and/or website and its affiliates.

Health & Glow Private Limited reserves the right, at any time, without notice, and at its sole discretion, to terminate your license to use the app and/or website and to block and prevent your future access the app and/or website.

5. Electronic Communication

When you visit the app and/or website, send us emails or give us feedback, you are communicating with us electronically. You thereby also consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this app and/or website. You consent that all communications conducted electronically satisfy any legal requirement that such communications be in writing.

6. Product Description

We attempt to be as accurate as possible in the description of products on our app and/or website including the colour. However Health & Glow Private Limited does not warrant that product descriptions or other content on this app and/or website is accurate, complete, reliable, current, or error-free. The product pictures are indicative and may not match with the actual products.

7. Use of Products

Use of several of the products on our app and/or website can have side-effects. Health & Glow Private Limited is not in any manner responsible for such side effects and you should carefully read the individual terms and conditions in relation to the product and consider consulting a specialist before using any product.

8. Product Recommendations

Any recommendations made to you by the app and/or website during the course of your use is purely for informational purposes and for your convenience and does not in any manner amount to an endorsement of the product by Health & Glow Private Limited or any of its associates.

9. Pricing Information

While we strive to provide accurate product and pricing information, pricing or typographical errors may occur.

We cannot confirm the price of the product until you make the order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Health & Glow Private Limited shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is wrongly priced, Health & Glow Private Limited may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Health & Glow Private Limited will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of the order, or cancel the order and notify you of such cancellation. In the event that Health & Glow Private Limited accepts your order the total invoice price shall be debited to your chosen account and you will be duly notified by email that the payment has been processed. The payment may be processed prior to Health & Glow Private Limited's dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your the account from which payemnt was made account.

Prices and availability are subject to change without notice.

10. Mode of Making Payments

Payments for the products available on the app and/or website may be made in the following ways:

Payments can be made by Credit Cards, Debit Cards, Net Banking, Cash on Delivery and reward points. Credit card, Debit Card and Net Banking payment options are instant payment options and are recommended to ensure faster processing of your order.

11. Cancellations, Refunds, and Returns

Please refer to our Cancellations, Refunds, and Returns Policy provided on the app and/or website.

12. Shipping and Delivery

Please refer to our Shipping Policy available on the app and/or website.

13. Representations

You agree to and make the following representations.

You may not use the app and/or website for any of the following purposes:

14. Intellectual Property Rights

Health & Glow Private Limited and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, software and other materials, which appear on this app and/or website. The compilation (meaning the collection, arrangement and assembly) of the content on the app and/or website is the exclusive property of Health & Glow Private Limited.

Access to this app and/or website does not confer and shall not be considered as conferring upon anyone any license under any Health & Glow Private Limited or third party intellectual property rights. All rights, including copyright, in this app and/or website are owned by or licensed to Health & Glow Private Limited. Any use of this app and/or website or its contents, including copying or storing any information in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Health & Glow Private Limited. Any reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance- without the prior written permission of Health & Glow Private Limited is strictly prohibited.

The "Health and Glow" name and logo and all related product and service names, design marks and slogans are the trademarks or service marks of Health & Glow Private Limited. All other marks provided on the app and/or website are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this app and/or website. Access to this app and/or website does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips and written and other materials that are part of this app and/or website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the app and/or website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the app and/or website or any related software. All software used on this app and/or website is the property of Health & Glow Private Limited or its suppliers and protected by Indian and international copyright laws. The Contents and software on this app and/or website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the Contents on this app and/or website is strictly prohibited. Unless Health & Glow Private Limited explicitly provides to the contrary, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Health & Glow Private Limited, one of its affiliates or by third parties who have licensed their materials to Health & Glow Private Limited and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this app and/or website is the exclusive property of Health & Glow Private Limited and is also protected by Indian and international copyright laws.

15. Links and Third Party app And/Or Websites

References on this app and/or website to any names, marks, products or services of third parties or hypertext links to third party app and/or websites or information are provided solely as a convenience to you. This does not in any way constitute or imply Health & Glow Private Limited endorsement, sponsorship or recommendation of the third party, information, product or service or any association and relationship between Health & Glow Private Limited and those third parties.

Health & Glow Private Limited is not responsible for the content of any third party app and/or websites and does not make any representations regarding the content or accuracy of material on such app and/or websites. If you decide to link to any such third party app and/or websites, you do so entirely at your own risk.

16. Governing Law and Jurisdiction

The Terms of Use and the Policies, shall be construed in accordance with the app and/or website APPLICABLE laws of India. For proceedings arising therein the Courts at Bengaluru shall have exclusive jurisdiction.

Any dispute or difference either in interpretation or otherwise, of these Terms and Conditions, and other Policies on the app and/or website, between the parties hereto, shall be referred to an independent arbitrator who will be app and/or website appointed by Health & Glow Private Limited and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Benagluru.

17. Indemnity

You agree to defend, indemnify and hold harmless Health & Glow Private Limited, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Health & Glow Private Limited or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under the Terms of Use, or arising out of the your violation of any app and/or website APPLICABLE laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of the Terms of Use.

18. Termination

These Terms of Use are effective unless and until terminated by either you or Health & Glow Private Limited.

You may terminate the Terms of Use at any time, provided that you discontinue any further use of this app and/or website.

Health & Glow Private Limited may terminate the Terms of Use at any time and may do so without notice, and accordingly deny you access to the app and/or website, Such termination will be without any liability to the app and/or website

Upon any termination of the Terms of Use by either you or Health & Glow Private Limited, you must promptly destroy all materials downloaded or otherwise obtained from this app and/or website, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Any such termination of the Terms of Use shall not cancel your obligation to pay for the product already ordered from the app and/or website or affect any liability that may have arisen under the Terms of Use.

19. Disclaimer of Warranty and Limitation of Liability

All content, products, and services on the app and/or website, or obtained from a app and/or website to which the app and/or website is linked are provided to you "as is" without warranty of any kind either express or implied including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, title, non-infringement, security or accuracy.

All warranties, if any, relating to the product and services would be provided by the manufacturer/supplier of such product and not by Health & Glow Private Limited. Any claim in relation to such warranties should be raised against respective manufacturer/supplier and not Health & Glow Private Limited in any case whatsoever.

The app and/or website may at times provide content from other Internet sites,apps or resources and while Health & Glow Private Limited tries to ensure that material included on the app and/or website is correct, reputable and of high quality, it will not accept responsibility if this is not the case. Health & Glow Private Limited will not be responsible for any errors or omissions or for any loss or damage caused by reliance on such information.

While Health & Glow Private Limited aims to make the app and/or website accessible 24 hours per day, 7 days per week, the app and/or website may be unavailable from time to time for any reason including, and without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of Health & Glow Private Limited, access to the app and/or website may be interrupted, suspended or terminated from time to time. Health & Glow Private Limited shall have the right at any time to change or discontinue any aspect or feature of the app and/or website, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the app and/or website may discontinue disseminating any portion of information or category of information.

Health & Glow Private Limited, its suppliers, subsidiaries, affiliates, officers, employees, agents, partners and licensors, shall not be liable for any damages of any kind arising out of or in connection with the use of the app and/or website or the purchase of products from the app and/or website. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT app and/or websiteLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, indirect, incidental, PUNITIVE, special, incidental, consequential or exemplary damages, damages for loss of profits, goodwill, use, data or other intangible losses, WHETHER IN TORT OR CONTRACT OR UNDER ANY APPLICABLE LAW.

Health & Glow Private Limited, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the app and/or website or that the operation of the app and/or website will be error free and/or uninterrupted. Consequently, Health & Glow Private Limited assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the app and/or website; and/or any interruption or errors in the operation of the app and/or website.

You understand that by using this app and/or website or any services provided on the app and/or website, you may encounter content that may be deemed by some to be offensive, indecent, or objectionable, which content may or may not be identified as such. You agree to use the app and/or website and any service at your sole risk and that to the fullest extent permitted under app and/or website APPLICABLE law, Health & Glow Private Limited and its affiliates shall have no liability to you for content that may be deemed offensive, indecent, or objectionable to you.

Health & Glow Private Limited through the app and/or website intends to provide its users with general information about beauty and healthcare topics and products. The app and/or website encourages its Users to interact with Health & Glow Private Limited and its employees by asking questions that enables the user to obtain information of a general nature pertaining to beauty and healthcare topics. The postings on the app and/or website or on social networking app and/or websites, including the app and/or website's Facebook page, or any information provided over chat or e-mails exchanged with Health & Glow Private Limited, its employees or representatives (collectively referred to as "Information") which are in furtherance of any communication made by the user with Health & Glow Private Limited, its employees or representatives is based on the background provided by the user. The Information is not intended to constitute personal medical advice or be used for any medical diagnosis or treatment. While Health & Glow Private Limited takes reasonable care to ensure that the Information is accurate, Health & Glow Private Limited takes no responsibility for the accuracy, completeness, app and/or websiteropriateness or usefulness of the Information. For any specific medical conditions or issues, Users are advised to seek opinion from a certified medical practitioner. In case any User relies on the Information, he/she may do so at his or her own risk. Under no circumstances will Health & Glow Private Limited, its employees, representative or affiliates be liable for the Information or the consequences of relying on such Information.

For any general information posted on the app and/or website, users must not infer or assume that such information necessarily app and/or websitelies to them.

In keeping with Health & Glow Private Limited's objective of providing its users with general information about beauty and healthcare topics and products, Health & Glow Private Limited engages experts having knowledge in their respective fields ("Experts") to responds to queries posted by users. Any information provided by the Experts, either over the app and/or website, through e-mails, chat rooms or on social networking app and/or websites, including the app and/or website's Facebook page (collectively referred to as "Expert's Opinion") is based on the Expert's personal opinion. The Expert's Opinion is not intended to constitute personal medical advice or be used for any medical diagnosis or treatment. Health & Glow Private Limited takes no responsibility for the accuracy, completeness, app and/or websiteropriateness or usefulness of the Expert's Opinion. In case any user relies on such Expert's Opinion, he/she may do so at his or her own risk. Under no circumstances will the Company, its employees, representative or affiliates be liable for such Expert's Opinion or for the consequences of relying on such Expert's Opinion.

This disclaimer constitutes an essential part of this Terms of Use.

20. App and Website Security

You are prohibited from violating or attempting to violate the security of the app and/or website, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, and without limitation, via means of submitting a virus to the app and/or website, overloading, "flooding," "spamming," "mail bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability.

Health & Glow Private Limited is entitled to investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this app and/or website or any activity being conducted on this app and/or website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this app and/or website other than the search engine and search agents available from Health & Glow Private Limited on this app and/or website and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to app and/or website APPLICABLE law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms of USe shall continue to be in effect. Unless otherwise specified herein, these Terms of Use constitutes the entire agreement between you and Health & Glow Private Limited with respect to the app and/or website/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written.

Health & Glow Private Limited's failure to act with respect to a breach by you or others does not waive its right to act with respect to the breach or subsequent and similar breaches.

21. Privacy Policy

We understand the importance of safeguarding your personal information, and have formulated a Privacy Policy to ensure that your information is sufficiently protected.

Contact Us:

If a User wishes to report a violation of the Terms of Use or this Policy and has any questions or needs assistance, please contact:

Toll Free Number (9:00am - 7:00pm): 1800 123 008866
Email:care@healthandglow.com

If you do not receive a resolution for your queries in the specified time, you can reach out to grievance@healthandglow.com

Registered Office Address:

Site No 32 / 5, 2nd Floor Ganapa Towers,
NGR Layout, Roopen Agrahara,
Bommanahalli,
Bengaluru, Karnataka - 560068